PULSAR TELOS LRF XP50 Manual

* Actual operating time depends on the extent of using Wi-Fi, integrated video recorder and integrated laser rangefinder.

** Reception range may vary depending on various factors: obstacles, other Wi-Fi networks.

*** Depends on the characteristics of the object under observation and environmental conditions.

For technical support please contact support@pulsar-vision.com.
Answers to frequently asked questions about the devices can also be found in the FAQ section.

• The device does not turn on

Possible cause – The battery is completely discharged.

Solution – Charge the battery.

• Device malfunction

Solution – In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

• The device does not operate from an external power source

Possible cause – The USB cable is damaged.

Solution – Replace the USB cable.

Possible cause – The external power supply is discharged.

Solution – Charge the external power supply (if necessary).

• The image is blurry, with vertical stripes or an uneven background

Possible cause – Calibration is required.

Solution – Perform image calibration according to the Calibration Mode section of the manual.

• Black screen after calibration

Solution – If the image does not clear after calibration, you need to recalibrate.

• When the device is turned on, the calibration frequency is at first higher, then decreases (if the automatic calibration mode is enabled)

Possible cause – After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

• Poor quality image. There is noise or ghost images of previous scenes or objects

Possible cause – Manual calibration has been performed with the lens cover open.

Solution – Check the Calibration Mode, close the lens cover and calibrate the device.

• The image is too dark

Possible cause – Brightness or contrast level is too low.

Solution – Adjust the brightness or contrast level in the Quick Menu.

• Colour bars appear on the display or the image disappears

Possible cause – The device was exposed to static charges during operation.

Solution – When the exposure to static charges is over, the device may either reboot automatically or require to be switched off and on again.

• The image of the object being observed is missing

Possible cause – The object is behind glass, which obstructs thermal vision.

Solution – Remove the glass.

• Poor image quality / Detection range reduced

Possible cause – These problems may occur during observation in adverse weather conditions (snow, rain, fog, etc.).

• The image quality during the device operation at below zero temperatures is worse than at positive temperatures

Possible cause – In warm climates, objects in the background of a thermal image heat up differently because of thermal conductivity, generating a high temperature contrast and a sharper thermal image.

In cold climates, objects in the background of a thermal image will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.

• Smartphone or tablet PC cannot be connected to the device

Possible cause – Device password has been changed.

Solution – Delete the network and connect again using the password saved in the device.

Possible cause – The device is in an area with too many Wi-Fi networks that may be causing signal interference.

Solution – To ensure a stable Wi-Fi connection, relocate the device to an area with fewer or no Wi-Fi networks.

Possible cause – The device has a 5 GHz network enabled, but the smartphone only supports 2.4 GHz.

Solution – Switch the device’s Wi-Fi bandwidth to 2.4 GHz.

More information on solving problems with connection to Stream Vision 2 by following the link.

• Wi-Fi signal is missing or interrupted

Possible cause – Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution – Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection to Stream Vision 2 by following the link.

• Rangefinder does not measure distance

Possible cause – There is an object in front of the receiver or emitter lens preventing signal transmission.

Solution – Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.

Possible cause – The device is not being held steadily when measuring.

Solution – Keep the device steady when measuring.

Possible cause – Distance to the object exceeds 1000 m.

Solution – Pick an object at a distance not longer than 1000m.

Possible cause – Low reflection ratio (i.e. leaves of trees).

Solution – Pick an object with higher reflection ratio (see point Additional Information in section Laser Rangefinder).

• Large measurement error

Possible cause – Inclement weather conditions (rain, mist, snow)

Attention! A license is required for Telos Thermal Imager when exporting outside your country.

Electromagnetic compatibility. This product complies with the requirements of European standard EN 55032: 2015, Class A.

Warning! Operation of this equipment in a residential environment could cause radio interference.

Caution – use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Updates of the Product. The manufacturer reserves the right at any time, without mandatory prior notice to the Customer, to make changes to the package contents (subject to the applicable laws, if any), design and characteristics that do not impair the quality of the Product.

Repair. Repair of the product is available within 5 years after purchase of the product.

Limitation of Liability. Subject to mandatory applicable laws and regulations: manufacturer will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities (if any), arising out of the use of this product. Operation and use of the product are the sole responsibility of the Customer. Manufacturer’s sole undertaking is limited to providing the product(s) and related services in accordance with the terms and conditions of concluded transactions, including provisions established in warranty. The provision of products sold and services performed by Manufacturer to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party (other than Distributor, Dealer, Buyer). Manufacturer’s liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to Manufacturer for the product(s) and/or service(s).

MANUFACTURER WILL NOT BE LIABLE FOR LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF THE MANUFACTURER KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF DIRECT DAMAGES DO NOT SATISFY A REMEDY.