FAQs
Product purchase
Garantie und Reparatur
Thermisches Sehen
Wärmebild-Zielfernrohre
Wärmebild-Ferngläser
Wärmebild-Aufsätze
Multispektrale Geräte
Accessories
Applications
Thermal Imaging Scopes
Night Vision Riflescopes
Night Vision Front Attachments
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Product purchase
Can I buy directly from you?
No, direct purchase is not possible because we only sell through our official distributors.
For prices and availability, please find your national distributor here.
There is no distributor in my country.
How can I purchase?
If you are a company, please send us your details to discuss possible purchase as a reseller.
Can you send me a catalog?
You can find all our products online.
A pdf catalog is downloadable here.
I am not able to buy your product due to a long waiting time.
What should I do?
There is currently high demand for most Pulsar thermal and digital products so shortages in certain markets is possible.
Please contact your national distributor for information on expected delivery times.
When will you start selling the new product you announced recently?
Product announcements in your market will be made by your national distributor, please contact them for an update.
Can I buy from a distributor located in another country?
We recommend buying from a local distributor.
This way you will receive all kind of support and service locally and in your language.
Please note that most digital and thermal devices, especially riflescopes, are sold under a special license which means they are not allowed to be moved from one country to another, even within the EU.
Also, warranty service is only possible in the country of purchase.
I want to buy a product forbidden in my country (for example, thermal riflescope/front attachment).
We will be happy to offer to you an alternative model available in your country.
Do you offer any discounts or buying on instalments?
Please contact your national distributor for this information.
Do you offer trade-ins for your products?
Please contact your national distributor to find out if there is a trade-in option available for the product you are interested in.
Do you sell refurbished or reconditioned devices?
Da wir nicht direkt verkaufen, wenden Sie sich für diese Informationen bitte an Ihren nationalen Vertriebspartner.
Verkaufen Sie Ihre Produkte an das Militär?
Nein, wir liefern nicht an das Militär, da unsere Produkte nicht den militärischen Standards entsprechen und nur für zivile Zwecke bestimmt sind.
Garantie und Reparatur
Welche Garantiebedingungen gelten für Ihre Produkte?
Wir garantieren für einen Zeitraum von drei Jahren ab dem Kaufdatum, dass unsere Produkte frei von Material- und Verarbeitungsfehlern sind.
Die Garantiezeit für wiederaufladbare Batterien (im Lieferumfang des Geräts enthalten oder separat gekauft) beträgt ein Jahr.
Wenn kein Kaufbeleg vorliegt und die Garantiekarte nicht ausgefüllt ist, beginnt die Garantie ab dem Herstellungsdatum plus sechs Monate.
Weitere Informationen über die Garantie finden Sie hier.
Ist die Garantie übertragbar?
Die Übertragbarkeit der Garantie kann von der nationalen Gesetzgebung abhängen.
Bitte kontaktieren Sie Ihren nationalen Händler für Informationen.
Wie kann ich sicherstellen, dass mein Produkt ein Original ist?
Der Kauf bei unseren offiziellen Distributoren und deren autorisierten Händlern garantiert Ihnen, dass Sie ein Originalprodukt von Pulsar kaufen.
Sollten Sie irgendwelche Bedenken haben, senden Sie bitte die Seriennummer Ihres Gerätes an support@pulsar-vision.com.
Die 7-9-stellige Seriennummer finden Sie auf dem Gehäuse und/oder im Menüpunkt "Geräteinformationen" Ihres Gerätes.
Muss ich mein Gerät registrieren, um eine Garantie zu erhalten?
Sie brauchen sich nicht zu registrieren.
Wenn Sie bei einem offiziellen Pulsar-Distributor oder dessen Händler kaufen, erhalten Sie eine Garantiekarte mit dazu.
Die Garantie beginnt mit dem Datum des ersten Kaufs.
Bitte bewahren Sie auch Ihren Zahlungsbeleg auf.
US-Kunden werden gebeten, für die optionale Produktregistrierung auf diesen Link zu klicken.
Meine Garantiekarte wurde vom Verkäufer nicht ausgefüllt oder ist verloren gegangen.
Habe ich noch eine Garantie?
Bitte stellen Sie sicher, dass Sie einen Kaufnachweis haben.
Wenden Sie sich für Informationen zur Garantie an Ihren nationalen Vertriebspartner.
Gibt es für Ihre Produkte eine internationale Garantie?
No.
Most of our products (such as digital and thermal riflescopes and front-end attachments) comply with export control regulations, therefore warranty is valid only in the country where a product was bought.
Is the warranty extended for the period my device is being repaired?
Yes, repair time is excluded from the total warranty period of your device.
How do I send my device for repair?
Please contact the seller or your national distributor to arrange return for repair.
Can I send a device directly to you?
No, all products should be returned to the distributor.
Direct return is not possible due to the export control limitations applicable to digital and thermal products.
Where do I fill in a Return authorisation request?
Please contact the seller or your national distributor.
US customers are requested to fill in a request here.
Can I find out the cost of repair?
Repair costs can only be determined after a product is inspected.
Please contact your national distributor for cost information.
How long does repair take?
Maximum repair time is 30 days (shipping not included) but we do our best to reduce this period.
Repair time depends on the complexity of the repair and how busy the service center is.
Where can I buy spare parts for my device?
Please contact your national distributor.
Please note that spare parts for discontinued products may no longer be available.
I want to repair my device by myself.
Can you send me technical drawings, electronic components?
No, technical drawings and electronic components (sensor, display, circuit board etc).
cannot be shipped.
Please contact your national distributor to arrange product return.
What are the shipping requirements for a product to be sent for repair?
All products returned under warranty should be packed in a sturdy shipping carton to prevent possible damage in transit.
Also please enclose the following items:
- a detailed description of the issue and the conditions under which the issue emerges;
- a copy of the original receipt (invoice/bill) showing purchase date and location;
- your individual contact information, including return postal address, phone number, contact person's name;
- a warranty card filled in by the seller.
Is it possible to restore the external apperance of my device?
Yes, it's possible.
This will be handled as a paid non-warranty repair.
Will you contact me as soon as my device is repaired?
Please contact your national distributor or the seller to whom you sent the device for repair status and estimated return date.
Can I have my old device updated to a new model at an extra cost?
No, it's not possible for a number of technical reasons and limitations.
For how long do you offer repair service?
We provide repair service for the products on the market for five years from the date of sale or, if this date cannot be defined, from the date of production.
Thermisches Sehen
Does a thermal imager emit anything and is this radiation dangerous?
Thermal imagers are absolutely safe because the unit itself does not emit anything but only receives and analyses the incoming signal (infrared emission from objects).
Can I use a thermal imager to see through glass?
No, there are no thermal imagers able to look through glass because glass does not let infrared radiation within 8–14 ɥm pass.
Can the bright sunlight damage a thermal imager?
It is not recommended to point the thermal imager with open lens cap at powerful sources of energy (unit emitting laser radiation or the sun), because it may negatively impact the accuracy of the thermal imager.
Do not use your thermal unit at temperatures exceeding +50 °С as high temperatures may damage the unit.
What is the service life of thermal devices?
The notion of “service life” should be treated in an integrated manner (microbolometer, display, boards, buttons, shutter and other parts and assemblies).
Component manufacturers may include maximum service life information in the technical specifications.
Yukon Advanced Optics tests all parts and joints for nonfailure operating time before launching series production of its units.
Every unit produced by our company is covered by a three-year warranty which includes free warranty service.
Adhering to the rules of operation may significantly extend a unit’s life.
Why is the image quality when using the scope at low temperatures worse than at positive temperatures?
Due to various thermal conductivity issues, objects (surrounding environment, background) under observation warm faster at positive temperatures, which enables better temperature contrast and, thus, the quality of the image produced by a thermal imager, will be superior.
At low operating temperatures objects under observation (background) normally cool down to roughly equal temperatures, which leads to lower temperature contrast and image quality degradation.
Why does the unit drain batteries when it´s switched off?
Please make sure that the unit is switched off completely: press and hold the ON/OFF button for more than 3 seconds – a countdown will display on the screen.
If the button is held for less than 3 seconds, “Display Off” mode will be activated.
In this mode the unit still uses power and the batteries will drain.
Also, please make sure you are using the latest firmware update in your Pulsar device.
Can I use thermal rilfescopes on heavy calibre rifles?
Pulsar riflescopes feature a max.
shock resistance of 6000 Joules which allows use on heavy calibers.
Please check this value for your cartridges prior to using.
What is zoom zeroing used for?
The zoom zeroing function helps increase the zeroing accuracy of riflescopes.
Zoom zeroing allows the shooter to zero the riflescope on zoom.
Increasing magnification of the riflescope by 2x (e.g. 1.6x2=3.2) makes the click value two times smaller (click value for every riflescope can be found in the respective reticle catalog or technical specifications of the unit in the user manual).
Respectively increasing the magnification of the unit by 4 makes the click value 4 times smaller.
I hear no sound when playing videos on iOS devices.
The microphone is on.
Do I need a permission to travel with my thermal imager to other countries?
Thermal devices are export sensitive if exported outside EU.
Also it might be necessary to apply for import license if you are entering the destination country.
Please contact the customs service of the destination country to find out if any restrictions for the import of thermal devices as a personal belonging apply.
Are the batteries charged or do they need to be charged before first use?
Products are supplied with partially charged batteries.
For better experience, we suggest fully charging the batteries before first use.
Please read the user manual for your device for extra information.
Why does the device body get hot during operation?
There is a radiator in the device body – a metal part on the device body is a radiator designed to remove heat from electronic components of the device, which heating up during the operation of the device provide them with the required operating temperature.
After a shot, a semi-circular flare appears at the bottom of the thermal imaging image.
Possible cause
The gun is equipped with a compensator or silencer that radiates heat when fired.Solution
It is recommended to raise the height of the riflescope to a level at which the flare is not visible. After that, you will need to re-zero the riflescope.Wärmebild-Zielfernrohre
What is the difference between Thermion 2 Pro and Thermion 2 LRF PRO?
Both models feature very similar specifications; however Thermion 2 LRF Pro has a laser rangefinder (max. range 800m).
For detailed specifications please check out this link
Does the scope feature Image Boost?
Image Boost is not available as a dedicated feature but it’s incorporated in all observation modes.
The riflescope is not measuring distance correctly.
Please take note of the following:
- Accuracy of measurement and maximum range depend on the reflection ratio of the target surface, the angle at which the emitting beam falls on the target surface and environmental conditions. Reflectivity is also affected by surface texture, color, size and the shape of the target. A shiny or brightly colored surface is normally more reflective than a dark surface.
- Measuring range to a small sized target is more difficult than to a large target. Accuracy of the measurement can also be affected by light conditions, fog, haze, rain, snow etc. Ranging performance can degrade in bright conditions or when ranging towards the sun.
- When measuring range to a small-sized target located more that 400 meters away, it is recommended that you put your elbow against a solid surface. This is due to possible hand tremors and difficulty hitting the target with the beam at a longer distance.
The rangefinding reticle and aiming reticle do not match, is it OK?
The rangefinding reticle is set to be always in the centre of the field of view and it's not designed for shooting purposes.
The aiming reticle may not be strictly in the centre of the field of view after the zeroing procedure.
This depends on the mount type and if the riflescope is mounted and tightened correctly on a rifle.
Can I restore a previous firmware version in your devices?
No, restoring a previous firmware version is not possible.
Can I use Thermion 2 in the daytime?
Yes, you can use Thermion in any weather conditions (fog, rain, mist etc.), night and day.
What mounting rings would you recommend for the Thermion 2?
You can use all types of 30 mm compatible rings and mounts.
There are no special recommendations – the rings should be good quality and sit as low as possible to facilicate zeroing.
You may also consider Innomount – this company produces mounts specially for our riflescopes.
Here is a catalog link.
When choosing rings, please take note of the riflescope dimensions.
What would be the recommended torque setting for the mounting rings to install Thermion 2?
The recommended torque setting is up to 2.5 Nm.
My riflescope will not hold zero.
What can I do?
Please make sure:
- your riflescope has the latest firmware version. Click here to check.
- you have correctly and firmly installed the riflescope on your rifle.
- you have correctly carried out the zeroing procedure described in the user manual.
My image freezes from time to time.
Is this a defect?
In the course of the calibration process the image freezes on the screen – this is normal and not a defect.
Default calibration mode is “Automatic” (the software decides when calibration is necessary) but you can change it to “Manual” mode in the "Main menu" => "Calibration mode" to calibrate the riflescope when you need to based on actual image quality.
lease close the lens cover prior to manual calibration.
We recommend using automatic mode all the time.
Please read more about calibration in the user manual for your thermal device.
I can see a ghost image / residual artefacts of the previous image.
What is wrong?
You are using the manual calibration mode without closing the lens cover.
Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
I can hear a clicking sound during calibration.
Can I turn it off?
No, a clicking sound is normal in the automatic and semiautomatic calibration modes.
You may switch to the manual calibration mode to avoid the sound.
Remember to close the lens cover to make sure no ghost images appear on the display.
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
Please note that a certain amount of non-functional pixels (max 0.5% of total quantity) is allowed by the sensor and is not considered a defect.
You may try repairing the pixels using the respective menu item of your thermal imager.
For details, please refer to the user manual.
Click here to view sample video instructions.
Activate the pixel repair option in the device`s menu.
You will be redirected to a window with picture in picture (PiP) mode and an auxiliary cross.
Operate with navigation buttons to move the cross into the bad pixel’s coordinates.
Dead pixels disappear when the auxiliary crosss is in the correct position.
Press the ON/OFF button and check for the “OK” message on the display.
Can I power the riflescope from a 12 V car adapter?
Yes, you can use a car adapter featuring a 5V / 2A output.
Can I change the internal battery by myself?
The internal battery can be replaced only at the service center.
Please contact your seller or national distributor to arrange return for repair.
Does the riflescope feature Recoil activated video recording?
No, this function is not available.
Please use the standard video recording function.
Does the riflescope support a remote control?
No, Thermion does not support a remote control.
To control the riflescope remotely, you may use Stream Vision App available on Google PlayApp Store
Are user zeroing profiles saved when updating riflescope’s firmware?
When updating firmware, user zeroing profiles are saved.
Why is the reticle off the centre after zeroing?
After zeroing the reticle may be slightly off the centre of the field of view which is normal and does not affect accuracy.
If the riflescope is installed properly on your rifle, and the mount is well fixed too, you may not need to move the reticle a lot, thus the reticle will stay very close to the centre.
Does the riflescope save user zeroing profiles if it’s powered down for a long period of time?
Yes, user zeroing profiles are saved even if the battery is not installed in the riflescope for a long period of time.
My image is blurry when I use digital zoom.
Is it a defect?
When using digital zoom, image is cropped so resolution will become lower and the image will look not as clear as when using the base (optic magnification).
It's a peculiarity of digital zoom in all devices, and it's not a defect.
Is it possible to upload new reticles to the riflescope?
You cannot do it by yourself.
However you can send us a reticle type proposal and we will have it considered.
Can I use my Pulsar riflescopes on a SCAR 17s rifle known for its recoil?
All Pulsar digital and thermal riflescopes feature a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Is it safe to use my Thermion on an air/pellet gun?
Yes, Thermion can be used on air/pellet guns.
Please make sure you follow all installation instructions Thermion features a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Do I need a permission to travel with my thermal imager to other countries?
Thermal devices are export sensitive if exported outside EU.
Also it might be necessary to apply for import license if you are entering the destination country.
Please contact the customs service of the destination country to find out if any restrictions for the import of thermal devices as a personal belonging apply.
Does the rangefinder use a safe laser?
All of our products, including Accolade 2 LRF, feature 1 Class Safety (standard IEC60825-1:2014) laser which means it's harmless to the eyes.
Nevertheless, please avoid looking directly at the emitting lens of the rangefinder.
After a shot, a semi-circular flare appears at the bottom of the thermal imaging image.
Possible cause
The gun is equipped with a compensator or silencer that radiates heat when fired.Solution
It is recommended to raise the height of the riflescope to a level at which the flare is not visible. After that, you will need to re-zero the riflescope.
What is the User Mode for?
The User Mode function saves selected brightness and contrast settings in the device's memory providing optimal image quality for the next use of the thermal imager immediately, with no additional adjustments needed.
The function is enabled in the main menu of Pulsar thermal imaging devices and remains active until the user disables it.
While the function is active, the thermal imaging device will save the latest brightness and contrast settings specific to each observation mode.
They are stored in the memory even if you temporarily disable the User Mode.
Reactivating it will return the saved brightness and contrast settings.
What are the advantages of the Thermion 2 LRF XL50 compared to the Thermion 2 LRF XP50 PRO and the Thermion 2 LRF XG50?
- The Thermion 2 LRF XL50 uses the new 1024x768@ 12 µm (NETD <35 mK) thermal sensor.
The image generated with the new 1024x768-pixel resolution European made Lynred sensor features high definition and rich detail.
All this makes this scope unbeatable for trophy identification.
It allows you to see silhouettes, anatomy, and behavioural peculiarities of the animal - The Thermion 2 LRF XL50 provides the widest FOV among the Thermion 2 models: 14x10.5 degrees.
Due to the large-format sensor, you’ll be able to maintain the optimal field of view / magnification ratio even at high zoom levels up to 14x.
Here you can compare all technical specs:
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
What are the highlights of Talion?
Major highlights are as follows:
- Multi-point prism mount for precise positioning on a rifle
- Lightweight and rugged magnesium alloy housing
- Three levels of sensitivity enhancement: Normal, High, Ultra
- Up to 9 hour operation time on a single charge
- Rapid battery extraction mechanism
- Compatible with Stream Vision 2
What is the difference between Talion XQ and Talion XG?
Major difference between the two models are as follows:
- Objective lens aperture
- Magnification ratio
- Sensor size
- Detection range
- Click value and click range
How do I install the Talion on my rifle?
To install the riflescope, please use one of the special mounts - Weaver U / Weaver USQD / Weaver LQD.
Please check out a detailed installation procedure here.
What would be the recommended torque setting to install TALION?
The recommended torque setting is 4 Nm (35.4 in-lbs).
The riflescope turns off after a shot.
What shall I do?
When closing the lid of the battery container, make sure that the lid lock is in the leftmost position (please see the image). 
Can I use Talion in the daytime?
Yes, you can use Talion in any weather conditions (fog, rain, mist etc.), night and day.
My image is blurry or is out of focus.
Please make sure you have made the following adjustments:
- First, adjust the diopter adjustment on the eyepiece to clearly see the icons on the display and in the status bar.
- Second, adjust the lens focus to see the object of observation clearly. Please note that re-focusing may be required as the distance to the object changes.
- Do the image calibration – either in the manual mode (with lens cover closed) or in the automatic mode.
- Choose the most suitable amplification level “Normal”, “High” or “Ultra” depending on the specific observation conditions.
- Go through the different color modes.
- Adjust manually display contrast and brightness. We recommend keeping those two values at similar levels. A huge difference between them badly affects the image quality.
Can I use my Pulsar riflescopes on a SCAR 17s rifle known for its recoil?
All Pulsar digital and thermal riflescopes feature a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Is it safe to use my Talion on an air/pellet gun?
Yes, Talion can be used on air/pellet guns.
Please make sure you follow all installation instructions here.
Talion features a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Can I restore a previous firmware version in your devices?
No, restoring a previous firmware version is not possible.
What is the difference between Thermion 2 and Thermion?
Thermion 2 has new features as follows: - Thermion 2 XP50 has a ground-breaking temperature sensitivity (NETD lower than 25 mK) enabling detection of the smallest temperature differences.
Thermion 2 XQ38 and XQ50 feature a 384x288/17µm thermal imaging sensor with high temperature sensitivity (NETD lower than 40 mK) offering excellent detail recognition in the most difficult weather conditions.
- the newly developed fast aperture germanium optics F/1.0 with improved heat energy transmissivity.
The new objective lens optics boost image quality by improving contrast and lowering noise.
All specifications you can find here.
You may use a comparison tool to compare up to three models at a time.
Does Thermion support BPS AA battery holder?
Thermion does not support BPS battery pack for regular AA batteries.
The Thermion riflescope uses an internal non-removable battery APS3 (3200 mAh) and an external battery APS2 (2000 mAh) which can be removed for charging.
You can also charge both batteries by connecting a charger to the Thermion riflescope.
To ensure longer operating time, you can install an accessory APS3 battery (bought separately) in place of the APS2 battery.
Can I use Trail 2 LRF in the daytime?
Yes, you can use Trail 2 LRF in any weather conditions (fog, rain, mist etc.), night and day.
What is the recommended torque when attaching the mount to the Trail LRF?
The recommended clamping force is up to 2–3 Nm.
Please note that applying thread sealant is very important.
My Trail 2 LRF is not measuring distance correctly.
Please take note of the following:
- Accuracy of measurement and maximum range depend on the reflection ratio of the target surface, the angle at which the emitting beam falls on the target surface and environmental conditions. Reflectivity is also affected by surface texture, color, size and the shape of the target. A shiny or brightly colored surface is normally more reflective than a dark surface.
- Measuring range to a small sized target is more difficult than to a large target. Accuracy of the measurement can also be affected by light conditions, fog, haze, rain, snow etc. Ranging performance can degrade in bright conditions or when ranging towards the sun.
- When measuring range to a small-sized target located more that 400 meters away, it is recommended that you put your elbow against a solid surface. This is due to possible hand tremors and difficulty hitting the target with the beam at a longer distance.
Does the rangefinder use a safe laser?
All of our products, including TRAIL 2 LRF, feature 1 Class Safety (standard IEC60825-1:2014) laser which means it's harmless to the eyes.
Nevertheless, please avoid looking directly at the emitting lens of the rangefinder.
Wärmebild-Ferngläser
What is the difference between Merger LRF XP50 and Accolade 2 LRF Pro?
Merger LRF has the following differences from the Accolade 2 LRF Pro: - lens with better aperture 1.0 (vs 1.2 in Accolade), this makes picture brighter; - higher resolution display - 1024x768 (vs 640x480 in Accolade); - dual Wi-Fi band 5 / 2.4 GHz - ensures better stability and transfer speed; - compatible only with Stream Vision 2 (Accolade 2 is only compatible with Stream Vision 1); - Dual Li-Ion Power System - longer operating time; - USB Type С port; - Magnesium alloy body ; - LRF channel is built in the lens which makes the device look more like a conventional binocular and ensures a more comfortable grip.
Here you can compare all technical specs:
My image is blurry or out of focus.
Please make sure you have made the following adjustments: First, adjust the dioptre adjustment by rotating the eyepiece dioptre rings to clearly see the icons on the display and in the status bar.
Second, adjust the lens focus to see the object of observation clearly.
Please note that re-focusing may be required as the distance to the object changes.
Do the image calibration – either in manual mode (with lens cover closed) or in automatic mode.
Select the most suitable amplification level (“Normal”, “High”, “Ultra”) depending on the specific observation conditions.
Go through the different colour pallets.
Manually adjust display contrast and brightness.
We recommend keeping those two values at similar levels.
A huge difference between them badly affects the image quality.
Check smoothing filter.
If needed turn it on or off.
My image freezes from time to time.
Is this a defect?
During the calibration process the image freezes on the screen – this is normal and not a defect.
Default calibration mode is “Automatic” (the software decides when calibration is necessary) but you can change it to “Manual” mode in the "Main menu" => "Calibration mode" to calibrate the riflescope when you need to base on actual image quality.
Please close the lens cover prior to manual calibration.
We recommend using automatic mode all the time.
Please read more about calibration in the user manual for your thermal device.
I can see a ghost image / residual artefact of the previous image.
What is wrong?
You are using the manual calibration mode without closing the lens cover.
Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
I can hear a clicking sound during calibration.
Can I turn it off?
No, a clicking sound is normal in the automatic and semiautomatic calibration modes.
You may switch to the manual calibration mode to avoid the sound.
Remember to close the lens cover to make sure no ghost images appear on the display.
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
You may try repairing the pixels using the respective menu item of your thermal imager.
For details, please refer to the user manual.
Click here to view sample video instructions.
My Merger LRF is not measuring distance correctly.
Please take note of the following: Accuracy of measurement and maximum range depend on the reflection ratio of the target surface, the angle at which the emitting beam falls on the target surface and environmental conditions.
Reflectivity is also affected by surface texture, colour, size and the shape of the target.
A shiny or brightly coloured surface is normally more reflective than a dark surface.
Measuring range to a small sized target is more difficult than to a large target.
Accuracy of the measurement can also be affected by light conditions, fog, haze, rain, snow etc.
Ranging performance can degrade in bright conditions or when ranging towards the sun.
When measuring range to a small-sized target located more that 400 meters away, it is recommended that you put your elbow against a solid surface.
This is due to possible hand tremors and difficulty hitting the target with the beam at a longer distance.
Does the rangefinder use a safe laser?
All of our products, including Merger LRF, feature 1 Class Safety (standard IEC60825-1:2014) laser which means it's harmless to the eyes.
Nevertheless, please avoid looking directly at the emitting lens of the rangefinder.
What is the housing made of?
The housing of Merger LRF is made of high-quality reinforced magnesium alloy.
What battery is used in the Merger LRF?
The Merger LRF is powered with two rechargeable batteries: one built-in with a capacity of 4 Ah, the other replaceable with a capacity of 3.2 Ah.
A single charge guarantees up to 8 hours of battery life.
The external battery falls out of the Merger LRF XP50 binoculars.
Please make sure the battery is installed correctly as recommended: Before installing the battery, make sure that there is an undamaged rubber insulating ring on the battery.
The ring is designed to protect your device from moisture getting inside.
Damage to the device due to a missing ring is not covered by the warranty.
Install the battery into the battery compartment that a pictogram in the form of a “dot” on the battery on the left.
You will hear a click when the battery is placed correctly.
Why does the display turn off when I move the device away from my face?
The proximity sensor is working.
The proximity sensor can be turned off in the device settings When the proximity sensor is off, the display can be turned on/off by pressing the ON/OFF button.
The Merger LRF doesn’t turn on.
If Merger LRF XP50 will not turn on, press and hold down the ON button for 15 sec, the scope should turn on.
If this does not help, probably the battery is empty.
Charge the internal battery or connect a charged external power supply such as power bank.
Contact us support@pulsar-vision.com
The menu button doesn’t response.
Please try removing and re-inserting the external battery, turn off and on the binoculars and press the menu button again.
Is it possible to use the Merger with a tripod?
The Merger LRF XP50 is equipped with a 1/4" tripod mount.
Please follow the instructions for installing Merger on a tripod:
How do I register my Merger LRF XP50?
You don’t need to register your device to have a warranty.
When you buy our device from an exclusive Pulsar distributor or its dealer, you receive a warranty card with it.
Warranty starts from the date of the first purchase of the device.
Also please keep your payment receipt.
For all the questions regarding service of our products please contact a distributor in your country.
If you are from US please contact our US distributor Sellmark
When I sit in the car or look out the window at home, my Merger LRF XP50 does not work because the glass reflects.
How to solve it?
There are no thermal imagers able to look through glass because glass does not let infrared radiation within 8–14 ɥm (used in thermal technology) pass: link
How do I switch color modes?
To switch between color modes, please proceed to the menu and select the menu item "Color modes".
Please refer to the user manual for details.
How do I update firmware version for my Merger LRF XP50?
1) Download the Stream Vision 2 App from Google Play or the App Store free of charge.
2) Connect your Pulsar device to your mobile device.
3) Launch Stream Vision 2 and go to “Settings”.
4) Select your connected Pulsar device and press “Check for updates”.
Important: If your Pulsar device is connected to your phone, please use Mobile data (GPRS / 3G / 4G / 5G) to download the update.
- If your Pulsar device is not connected to your phone but is already in the “Device” menu section, you can use WiFi to download updates.
5) Download the firmware update to the application, connect your device unless it´s connected.
6) Press “Update device” and wait for the update to download and install.
Then the Pulsar device will restart and be ready to operate.
Can I restore the previous firmware version in your devices?
No, restoring a previous firmware version is not possible.
What warranty conditions apply to the Merger LRF?
We guarantee our products are free from defects in materials and workmanship for a period of three years from the date of purchase.
The warranty period for rechargeable batteries (supplied with the device or bought separately) is one year.
The warranty period for the internal battery in the Merger LRF is 3 years.
If no purchase receipt is available and the warranty card is not filled in, warranty starts from the manufacturing date plus six months.
More information about the warranty is available here.
What is the User Mode for?
The User Mode function saves selected brightness and contrast settings in the device's memory providing optimal image quality for the next use of the thermal imager immediately, with no additional adjustments needed.
The function is enabled in the main menu of Pulsar thermal imaging devices and remains active until the user disables it.
While the function is active, the thermal imaging device will save the latest brightness and contrast settings specific to each observation mode.
They are stored in the memory even if you temporarily disable the User Mode.
Reactivating it will return the saved brightness and contrast settings.
Will Merger binoculars get a ballistics data calculator upgrade?
We are considering it, but no clear timeline yet.
What is the advantage of Merger LRF XQ35 compared to the Merger LRF XP50 and Merger LRF XL50?
The Merger LRF XQ35 is the lightest and most compact device (181x133x68) in the Merger line, weighing only 830 g (including batteries).
Its operating time is 11 hrs, when operating time of the Merger LRF XP50 is 9 hrs.
and Merger LRF XL50 – 8 hrs.
Is it possible to connect the Merger binoculars direct to a laptop with the supplied USB cable to download video files?
Yes, you can connect your binoculars to a computer.
Please make sure you select "Use as memory card" option once it appears on the screen, more details here.
How does Merger LRF XP35 differ from the Merger line (XP50, XL50, XQ35)
The Merger LRF XP35 is the most compact and lightweight model of the line, it features a staggeringly wide field of view (17.8°).
This allows you to comfortably scan vast areas from greater distances with both eyes and maintain awareness of the terrain without eye fatigue.
The Merger LRF XP35 is equipped with our signature European-made Lynred sensor with NETD <25 mK.
This guarantees a superb quality, highly detailed image, even in adverse conditions.
Can I use Accolade 2 LRF as goggles with a head mount?
No, Accolade 2 LRF is not designed to be used as goggles.
What is the difference between Accolade 2 LRF and Accolade 2 LRF Pro?
Accolade 2 LRF Pro features a ground-breaking temperature sensitivity (NETD lower than 25 mK) enabling detection of the smallest temperature differences.
All specifications you can find here.
Wärmebild-Aufsätze
Do I need to zero the attachment?
No, there is no need to zero Krypton, you only need to zero your day sight.
Please make sure you install the attachment according to the user manual.
Are there multiple zeroing profiles to use the attachment on various rifles?
There are three zeroing profiles which you can use for various rifles.
Please read more in the user manual.
I have issues with the point of impact.
What can I do?
Please make sure that: - the attachment is installed correctly and uses the correct PSP adapter and insert ring.
- your rifle is zeroed in correctly.
- you may use display calibration function, please check the user manual for details.
Is there any way to mount Krypton 2on a Picatinny rail?
Yes, please use the PSP-V adapter to mount the Krypton 2 in front of optical attachment lenses on hunting and sporting weapons with Weaver/Picatinny rails, including those based on MSR (modern sporting rifles) / AR‒15 platforms.
Please read more.
Is it possible to use Krypton 2 as a handheld monocular?
Yes, Krypton 2 can be used as a handheld monocular.
You will need the 3x20B monocular for this purpose.
The item is bought separately.
Multispektrale Geräte
What does “DUO” in riflescope’s name mean?
“DUO” means the riflescope features a multispectral functionality.
i.e. the riflescope is able to produce digital or thermal image.
Both images can be also seen at the same time using the PiP window: one image being on the main screen and the other in the PiP window.
Can I use the digital channel in the nighttime?
The digital channel is intended only for the daytime use.
Please use the thermal channel in low light conditions or complete darkness.
Can I use an IR Illuminator for the digital channel?
No, IR Illuminators cannot be used with the Thermion DUO as the digital channel is only for the daytime use.
How do I need to zero in the riflescope twice?
Please note that you need to zero the digital and thermal imaging channels separately.
Please follow the instructions to do this.
If zeroing is not performed in one of the channels, you will not be able to hit the target.
Can I install a laser rangefinder on the riflescope?
No, the riflescope does not allow installing an external rangefinder.
The riflescope features a stadiametric rangefinder which offers manual measurement of an approximate distance to an object.
You may read more here.
The image of the digital channel has become black and white.
When the illumination level goes down, riflescope’s digital channel will automatically switch to the black-and-white mode to reduce the level of color noise in the image.
Please move the riflescope to a location with sufficient light level to have a color image again.
Can I restore a previous firmware version in your devices?
No, restoring a previous firmware version is not possible.
What would be the recommended torque setting for the mounting rings to install Thermion DUO?
The recommended torque setting is up to 2.5 Nm.
My riflescope will not hold zero.
What can I do?
Please make sure that:
- your riflescope has the latest firmware version. Click here to check.
- you have correctly and firmly installed the riflescope on your rifle.
- you have correctly carried out the zeroing procedure described in the user manual.
My image freezes from time to time.
Is this a defect?
In the course of the calibration process the image freezes on the screen – this is normal and not a defect.
- Default calibration mode is “Automatic” (the software decides when calibration is necessary) but you can change it to “Manual” mode in the "Main menu" => "Calibration mode" to calibrate the riflescope when you need to based on actual image quality.
- Please close the lens cover prior to manual calibration. We recommend using automatic mode all the time.
- Please read more about calibration in the user manual.
I can see a ghost image / residual artefacts of the previous image.
What is wrong?
You are using the manual calibration mode without closing the lens cover.
Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
I can hear a clicking sound during calibration.
Can I turn it off?
No, a clicking sound is normal in the automatic and semiautomatic calibration modes.
You may switch to the manual calibration mode to avoid the sound.
Remember to close the lens cover to make sure no ghost images appear on the display.
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
Please note that a certain amount of non-functional pixels (max 0.5% of total quantity) is allowed by the sensor and is not considered a defect.
You may try repairing the pixels using the respective menu item of your thermal imager.
For details, please refer to the user manual.
Click here to view sample video instructions.
- Activate the pixel repair option in the device`s menu. You will be redirected to a window with picture in picture (PiP) mode and an auxiliary cross.
- Operate with navigation buttons to move the cross into the bad pixel’s coordinates. Dead pixels disappear when the auxiliary cross is in the correct position.
- Press the ON/OFF button and check for the “OK” message on the display.
Can I remove dead pixels in the digital channel?
No.
Defective pixel repair is only possible for the thermal channel.
Can I power the riflescope from a 12 V car adapter?
Yes, you can use a car adapter featuring a 5V / 2A output.
Can I replace the internal battery by myself?
The internal battery can be replaced only at the service center.
Please contact your seller or national distributor to arrange return for repair.
Does the riflescope support a remote control?
No, Thermion DUO does not support a remote control.
To control the riflescope remotely, you may use Stream Vision App available on Google PlayApp Store
Are user zeroing profiles saved when updating riflescope’s firmware?
Yes, user zeroing profiles are saved after a firmware update.
Why is the reticle off the centre after zeroing?
After zeroing the reticle may be slightly off the centre of the field of view which is normal and does not affect accuracy.
If the riflescope is installed properly on your rifle, and the mount is well fixed too, you may not need to move the reticle a lot, thus the reticle will stay very close to the centre.
Does the riflescope save user zeroing profiles if it’s powered down for a long period of time?
Yes, user zeroing profiles are saved even if the battery is not installed in the riflescope for a long period of time.
My image is blurry when I use digital zoom.
Is it a defect?
When using digital zoom, image is cropped so resolution will become lower and the image will look not as clear as when using the base (optic magnification).
It's a peculiarity of digital zoom in all devices, and it's not a defect.
Can I use my Pulsar riflescopes on a SCAR 17s rifle known for its recoil?
All Pulsar digital and thermal riflescopes feature a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Accessories
Can I charge an IPS/APS battery when installed in the device?
Yes, it’s possible.
We suggest turning off the device before charging.
Please note that charging via the supplied battery charger will enable much faster charging.
My battery does not last long.
Please note that battery operating times may be shorter if used at low and negative temperatures.
The LED on the charger is always red.
Is this normal?
Probably the battery has a deep discharge.
Keep the battery in the charger for a long time (up to several hours), remove and re-insert it.
If the indicator starts blinking green, the battery is good; if it keeps lighting red it’s defective.
Do not use the battery!
What are IR illuminators for?
IR illuminators are used with digital devices and are designed to improve image quality in low light conditions or full darkness.
What is the difference between visible and invisible IR illuminators?
IR illuminators operating in the invisible range (e.g. 940nm) are designed for use at short and medium distances.
IR illuminators operating in the visible range (e.g. 805; 850 nm) are intended for use at medium and long distances.
I can see a red glow of the invisible IR Illuminator.
Why?
Seeing a dim red glow of an IR spot at short range in invisible IR Illuminators is normal.
The light is not visible to most animals.
What are your rifle mounts made of?
Pulsar mounts are made of cast aluminum.
Applications
Where can I find SV Ballistics to download?
An updated version of the app is available for download on the AppStore or Google Play
How to pair the app with the riflescope?
- Turn on the Bluetooth module.
- Select and confirm the Bluetooth Pairing menu item. Turn on Bluetooth on your smartphone.
- Connect your smartphone to the riflescope using the Stream Vision Ballistics App (Devices tab -> Connect Device button-> a drop-down list with available devices appears-> Select your device and click Connect).
- Enter the password from the riflescope screen in the Stream Vision Ballistics App (the code appears on the screen and timing (15 seconds).
- The blue Bluetooth icon next to the riflescope means that the riflescope is connected.
Where can I find detailed instructions for the Stream Vision Ballistics?
My Samsung S20/S21/S22/S23 Ultra is not connecting to Stream Vision Ballistics.
Please update your Stream Vision Ballistics to have the issue resolved.
Download link.
Will the SV BC app connect to my Thermion 2?
Please update your riflescope’s firmware to use the Stream Vision Ballistics App.
Click the link for a quick guide on firmware installation: link
My Trail 2 LRF doesn’t work with the SV BC.
Please update your riflescope’s firmware to use the Stream Vision Ballistics App.
Click the link for a quick guide on firmware installation: link Also, please make sure you have the latest version of the Stream Vision Ballistics App
The ammo I use is absent in the list.
What should I do?
Please input data manually: link
Thermal Imaging Scopes
What is the difference between Telos LRF and Helion 2 XP Pro?
Compared with the Helion 2 XP50 Pro the new Telos LRF XP50 has the following benefits:
- more sensitive sensor 640x480 pix. @ 17 µm (NETD <18 mK) which provides you crisp contrast image even in extremely harsh conditions.
- built-in laser rangefinder with measuring range of 1000 m
- 64 GB internal memory
- dual band 2.4 / 5 GHz
- Wi-Fi for stable connection
- USB type C
- rubber armored reinforced plastic body
What is the min. focusing distance of the Telos XP50?
The minimum focusing distance for the Telos XP50 is 5 m.
Is it possible to remove the laser rangefinder from the Telos XP50 LRF?
No, we do not offer removal of the laser rangefinder.
It's only upgrade (adding the LRF) that is possible.
Please note that a model without the LRF is available - Telos XP50.
What sensor type is used in Telos LRF XP50?
Telos LRF XP50 monoculars use Lynred thermal sensor (France) 640x480 pix.
@ 17 µm (NETD <18 mK)
Why is the Telos upgradeable?
What does it mean?
Telos is the first line of thermal imaging products on the market with the possibility of technical upgrade at the request of the client.
The device provides for the possibility of upgrading components, such as more powerful optics, a sensor or a display with a higher resolution, more efficient and functional electronics, etc.
Can I buy electronic components to upgrade the device by myself?
No, we don’t sell any electronic components or parts.
To upgrade the device, it is necessary to send it to our service center.
Can the Image Detail Boost function work for a long time?
Does it damage the device?
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
35 mm and 50 mm are the only lens options we are offering for the Telos.
Interchangeable lenses are not currently available separately as accessories or spare parts.
All possible changes in the design of devices will be displayed in the Upgradable Device program later.
Сan I change the magnification in the monocular to 1x?
My image freezes from time to time.
Is this a defect?
During the calibration process the image freezes on the screen – this is normal and not a defect.
Default calibration mode is “Automatic” (the software decides when calibration is necessary) but you can change it to “Manual” mode in the "Main menu" => "Calibration mode" to calibrate the riflescope when you need to base on actual image quality.
Please close the lens cover prior to manual calibration.
We recommend using automatic mode all the time.
Please read more about calibration in the user manual for your thermal device.
My image is blurry or out of focus.
Please make sure you have made the following adjustments: Adjust the diopter adjustment on the eyepiece to clearly see the icons on the display and in the status bar.
Adjust the lens focus to see the object of observation clearly.
Please note that re-focusing may be required as the distance to the object changes.
Do the image calibration – either in manual mode (with lens cover closed) or in automatic mode.
Select the most suitable amplification level – “Normal”, “High” or “Ultra” depending on the specific observation conditions.
Go through the different color palletes.
Manually adjust display contrast and brightness.
We recommend keeping those two values at similar levels.
A huge difference between them badly affects the image quality.
Check smoothing filter.
If needed turn it on or off.
I can see a ghost image / residual artefact of the previous image.
What is wrong?
You are using the manual calibration mode without closing the lens cover.
Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
I can hear a clicking sound during calibration.
Can I turn it off?
No, a clicking sound is normal in the automatic and semiautomatic calibration modes.
You may switch to the manual calibration mode to avoid the sound.
Remember to close the lens cover to make sure no ghost images appear on the display.
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
Please note that a certain number of non-functional pixels (max 0.5% of total quantity) is allowed by the sensor and is not considered a defect.
You may try repairing the pixels using the respective menu item of your thermal imager.
For details, please refer to the user manual.
Click here to view sample video instructions.
My Telos LRF is not measuring distance correctly.
Please take note of the following: Accuracy of measurement and maximum range depend on the reflection ratio of the target surface, the angle at which the emitting beam falls on the target surface and environmental conditions.
Reflectivity is also affected by surface texture, colour, size and the shape of the target.
A shiny or brightly coloured surface is normally more reflective than a dark surface.
Measuring range to a small sized target is more difficult than to a large target.
Accuracy of the measurement can also be affected by light conditions, fog, haze, rain, snow etc.
Ranging performance can degrade in bright conditions or when ranging towards the sun.
When measuring range to a small-sized target located more that 400 meters away, it is recommended that you put your elbow against a solid surface.
This is due to possible hand tremors and difficulty hitting the target with the beam at a longer distance.
How can I activate zoom?
To change the magnification, turn the digital zoom adjustment ring on the objective lens.
What battery is used in the Telos LRF?
How can I charge the battery?
Telos devices use Li-Ion Power supply LPS 7i with a capacity of 6400 mAh.
The battery can be charged using a standard wireless induction charger (remove the battery cap before charging) or connected direct to the network adapter via the USB Type-C port.
Is it possible to use the Telos with a tripod?
If you want to mount the Telos LRF on a tripod, you need to use the Telos tripod adapter (bought separately).
The Telos tripod adapter is equipped with a 1/4" tripod mount located on the bottom plane of the adapter.
How do I register my Telos LRF?
You don’t need to register your device to have a warranty.
When you buy our device from an exclusive Pulsar distributor or its dealer, you receive a warranty card with it.
Warranty starts from the date of the first purchase of the device.
Also please keep your payment receipt.
For all the questions regarding service of our products please contact a distributor in your country: If you are from US, please contact our US distributor Sellmark
What is the warranty period for the device?
Pulsar products feature 3-year warranty starting from the date of purchase.
If no purchase receipt is available and warranty card is not filled, warranty will start from the date of manufacturing plus 6 months.
The warranty period for rechargeable batteries/units (including those included into the package) is one year.
More information about warranty.
Is the Telos LRF adapted for left hand use?
The Telos is adapted for left- and right-handed use – you can use it with both hands.
What is the User Mode for?
The User Mode function saves selected brightness and contrast settings in the device's memory providing optimal image quality for the next use of the thermal imager immediately, with no additional adjustments needed.
The function is enabled in the main menu of Pulsar thermal imaging devices and remains active until the user disables it.
While the function is active, the thermal imaging device will save the latest brightness and contrast settings specific to each observation mode.
They are stored in the memory even if you temporarily disable the User Mode.
Reactivating it will return the saved brightness and contrast settings.
What are the differences between Telos XP50 and Telos XQ35?
Major differences of the Telos XQ35 are as follows:
- Sensor resolution 384x288 vs 640x480 pix. in Telos XP
- NETD <25 mK vs NETD <18 mK
- Base optical magnification 2.5x vs 3x
- Field of view – 10.7deg vs 12.4 deg
- Detection range 1300m vs 1800m
- More compact (224x66x59mm vs 238x72x62mm)
- More lightweight 570g vs 670g
What is the min. focusing distance of the Telos XQ35?
The minimum focusing distance is 5 m.
Is it possible to remove the laser rangefinder from the Telos XQ35 LRF?
No, we do not offer removal of the laser rangefinder.
It's only upgrade (adding the LRF) that is possible.
Please note that a model without the LRF is available - Telos XQ35.
What sensor type does Telos XQ35 use?
It uses Lynred thermal sensor (France) 384x288 pix.
@ 17 µm (NETD <25 mK)
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
Upgradability program will allow changing the 35mm for a 50mm lens.
Сan I change the magnification in the monocular to 1x?
No, base optical magnification is fixed and cannot be changed.
What are the differences between Telos XP50 and Telos XG50?
Major differences of the Telos XG50 are as follows:
- Pixel pitch 12 µm vs 17 µm in Telos XP50
- NETD <40 mK vs NETD <18 mK
- Base optical magnification 3.5x vs 2.5x
- Field of view – 8.8deg vs 12.4 deg
- Detection range 2300m vs 1800m
Is it possible to install the Telos LRF XG50 on a tripod?
Yes, you will need a Telos tripod adapter (bought separately).
The Telos tripod adapter is equipped with a 1/4" tripod mount located on the bottom part of the adapter.
What is the min. focusing distance of the Telos XG50?
The minimum focusing distance is 5 m.
Is it possible to remove the laser rangefinder from the Telos XG LRF?
No, we do not offer removal of the laser rangefinder.
It's only upgrade (adding the LRF) that is possible.
Please note that a model without the LRF is available - Telos XG50.
What sensor type does Telos XG50 use?
It uses Lynred thermal sensor (France) 640x480 pix.
@ 12 µm (NETD <40 mK)
What is the difference between Helion 2 and Helion 2 XP Pro?
Helion 2 Pro features: - a ground-breaking temperature sensitivity (NETD lower than 25 mK) enabling detection of the smallest temperature differences.
- improved F50/1.0 objective lens with improved heat energy transmissivity.
All specifications you can find here.
Can I use replaceable Helion lenses with the Helion 2 XP50 Pro?
No, it's not possible.
What sensor type is used in Helion devices?
Helion monoculars manufactured use ULIS thermal sensor (France).
Is it possible to mount a Helion device on a rifle or use it as a front attachment?
The Helion 2 Pro is a purely handheld device that cannot be mounted on a riflescope.
There is no image of a heat signature on the display.
I can only see a uniform background.
What is wrong?
There could be an issue with the thermal sensor.
Please contact your seller or our official distributor in your country to have your device inspected.
Device will not calibrate automatically - ghost image remains after auto calibration.
Please press calibration button again – the shutter should work now.
If this does not happen, please send your device to your seller or our official distributor in your country to have it fixed.
Сan I measure the temperature of hot objects using Helion?
No, Helion does not have a temperature measurement function.
Can I charge my Helion using the car lighter?
Yes, you can connect your Helion 2 Pro via the supplied USB cable to a 12V car adapter.
Recommended output is 2A, lower output charge time will be longer.
Are Helion devices adapted for left hand use?
Helion series can be used with both hands, but the hand strap cannot be placed on the left side.
It's only AXION XM30S that is adapted for left hand users - you can install the hand strap on both sides: link
Do I need a permission to travel with my thermal imager to other countries?
Thermal devices are export sensitive if exported outside EU.
Also it might be necessary to apply for import license if you are entering the destination country.
Please contact the customs service of the destination country to find out if any restrictions for the import of thermal devices as a personal belonging apply.
Is it possible to add a reticle for the Helion?
No, the Helion is a handheld device and cannot be used for installation on a rifle and used as riflescope.
Can I use replaceable Helion lenses with the Helion 2 series?
No, it's not possible.
Is it possible to mount a Helion device on a rifle or use it as a front attachment?
The Helion 2 is a purely handheld device that cannot be mounted on a riflescope.
Can the Image Detail Boost function work for a long time?
Does it damage the device?
No, using Image Detail Boost for a long time cannot damage your device.
Calibration sound in Helion 2 seems louder than in Helion.
Is it possible to make it quieter?
Calibration sound in Helion 2 is louder due to the use of an alternative sensor.
It cannot be made quieter.
It's not a defect and does not impact operations.
We suggest using the manual silent mode when complete silence is required.
Can I restore a previous firmware version in your devices?
No, restoring a previous firmware version is not possible, to do that, please send your device to our service centre.
Can I buy the 5x30 monocular separately?
Yes, please contact your national distributor for availability.
Does Krypton have a tripod mount?
No, Krypton is not outfitted with a tripod mount.
Is it possible to mount an AXION device on a rifle?
The Axion is a purely handheld device that cannot be mounted on a riflescope.
Can I use AXION with eye glasses?
Axion features an ultra compact yet feature-rich design which implies certain compromises in terms of selected technical specifications.
We recommend that glass wearers fold back the edge of the elastic eye shade to allow a certain increase of the field of view.
Please note that AXION features +/-5 diopter adjustment which allows using the monoculars without eye glasses thus allowing enjoyment of the entire field of view.
Night Vision Riflescopes
Can I use the riflescope in the daytime?
Yes, you can use the riflescope both at night and in the daytime.
For better performance in the daytime please close the lens cover and use the manual display brightness and contrast settings.
What mounting rings would you recommend for the Digex?
You can use all types of 30mm compatible rings and mounts.
There are no special recommendations – the rings should be good quality and sit as low as possible to facilicate zeroing.
You may also consider Innomount, this company produces mounts specially for our riflescopes: Here is a catalog link.
When choosing rings, please take note of the dimensions of the riflescope.
My riflescope will not hold zero.
What can I do?
Please make sure: - your riflescope has the latest firmware version.
Click here to check.
- you have correctly and firmly installed the riflescope on your rifle.
- you have correctly carried out the zeroing procedure described in the user manual.
The aiming reticle will not stay in the centre of the display after zeroing is done.
Is it OK?
When setting the zeroing coordinates, the reticle moves along the image which allows a wider range of reticle adjustment.
The reticle movement range makes it possible to successfully zero a riflescope mounted even on a mount far from being ideal thus minimizing mount's faults.
Higher precision of the rifle-mount system requires less movement of the reticle.
We suggest mounting the riflescope as low as possible and make sure there are no inclications in either side, especially vertically.
The supplied IR Illuminator lights excessively at a short distance.
The Digex uses a powerful IR illuminator.
This increases detection range and gives the impression of a higher illumination when seeing objects at a shorter range.
In such cases, we recommend the following: - reducing the power of the IR illuminator; - adjusting the position of the IR spot; - holding the riflescope a little bit higher; - using an alternative focusable IR Illuminator installed in place of the supplied IR.
Can I change the internal battery by myself?
The internal battery can be replaced only at the service centre.
Please contact your seller or national distributor to arrange return for repair.
Does the riflescope support a remote control?
No, a remote control is not supported by Digex.
To control the riflescope remotely, you may use Stream Vision App available on Google PlayApp Store
Can I power the riflescope from a 12 V car adapter?
Yes, you can use a car adapter featuring 5V/2A output.
Does the riflescope feature Recoil activated video recording?
No, this function is not available.
Please use the standard video recording function.
Are user zeroing profiles saved when updating riflescope’s firmware?
When updating firmware, user zeroing profiles are saved.
Why is the reticle off the centre after zeroing?
After zeroing the reticle may be slightly off the centre of the field of view which is normal and does not affect accuracy.
If the riflescope is installed properly on your rifle, and the mount is well fixed too, you may not need to move the reticle a lot, thus the reticle will stay very close to the centre.
Does the riflescope save user zeroing profiles if it’s powered down for a long period of time?
Yes, user zeroing profiles are saved even if the battery is not installed in the riflescope for a long period of time.
My image is blurry when I use digital zoom.
Is it a defect?
When using digital zoom, image is cropped so resolution will become lower and the image will look not as clear as when using the base (optic magnification).
It's a peculiarity of digital zoom in all devices, and it's not a defect.
Is it possible to upload new reticles to the riflescope?
You cannot do it by yourself.
However you can send us a reticle type proposal and we will have it considered.
Can I use my Pulsar riflescopes on a SCAR 17s rifle known for its recoil?
All Pulsar digital and thermal riflescopes feature a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Are the batteries charged or do they need to be charged before first use?
Products are supplied with partially charged batteries.
For better experience, we suggest fully charging the batteries before first use.
Please read the user manual for your device for extra information.
When can I use the color mode?
Along with the day use, we suggest using color mode in early and late stages of twilight.
As the illumination level drops, please switch to the night (b/w image) mode.
You can also use an active IR Illuminator (either supplied or an extra one).
when it gets too dark.
Can I use the riflescope in the daytime?
Yes, you can use the riflescope both at night and in the daytime.
For better performance in the daytime please close the lens cover and use the manual display brightness and contrast settings.
Is it possible to upload new reticles to the riflescope?
You cannot do it by yourself.
However you can send us a reticle type proposal and we will have it considered.
Can I use my Pulsar riflescopes on a SCAR 17s rifle known for its recoil?
All Pulsar digital and thermal riflescopes feature a max.
shock resistance of 6000 Joules.
Please check this value for your cartridges.
Night Vision Front Attachments
Do I need to zero my Forward?
The device does not need zeroing.
If you have installed the attachment correctly and firmly (using the correct cover ring adapter), the impact point should match the aim point.
I cannot see the status bar when using higher magnification in my optical scope.
The field of view of the Forward is 6.3 degrees, so you can see the full status bar if your scope's field of view is close to this value.
Please switch to lower magnification or connect your attachment to a mobile device via the Stream Vision Application to see the status bar fully.
What is the external size of the Cover Ring Adapters?
The external size of the adapters is as follows: FN 42 mm – 60 mm; FN 50 mm – 69 mm; FN 56 mm – 75 mm.
Can I use the parallax correction function in my day scope?
The eyepiece of the attachment is designed so that it may not adjust to the parallax settings of your day scope.
We do not recommmend using this function for short distances (such as 50m) to ensure the image is clear and focused.
Does the attachment support remote control?
Yes, it does support a wireless remote control.
For details please refer to the link below: link Please make sure your device has the latest firmware update.
Are the batteries charged or do they need to be charged before first use?
Products are supplied with partially charged batteries.
For better experience, we suggest fully charging the batteries before first use.
Please read the user manual for your device for extra information.
Still have a question?
Feel free to get in touch