Estimated read time: 4 min.
Telos thermal imaging monocular becomes the first Pulsar device to offer a technical hardware upgrade service in the European Union, Switzerland and Norway.
While exciting and, frankly, quite groundbreaking – we are the first in the market to introduce such a service – the innovation comes with many questions. Today, we tried to answer them all with Sergejus Kochanenko, the lead of the Upgradeability project.
Hunter's review
How did you come up with the idea of the Upgradeability service?
As a manufacturer of electronics, we knew we needed to move towards more sustainable processes. While working on Telos, we thought it could be a great step towards a circular economy, and we knew our customers would appreciate it. The fact that it would also go in line with the Corporate Sustainability Reporting Directive by the EU was only an added benefit.
Hunter's review
Speaking of benefits, what would you name as the biggest ones for the user?
Thanks to the upgradeability, we can now make a truly long-lasting device. On average, the life cycle of an electronic device is two to five years, depending on the user and device type. Now, we can at least double it.
You can buy a Telos monocular, use it, and once you realize you need more functionality or other improvements, you can approach your local distributor or dealer, they will send your device to us, we will upgrade it by replacing device parts with new ones featuring better characteristics and return it back.
In other words, we offer a chance to discover new features gradually and cost-effectively and thus prolonging the lifecycle of your device. It is worth mentioning that this also results in a renewed 3-year warranty for the upgraded parts.
In case some people missed it, let us have a quick recap. While all Pulsar devices get regular firmware updates, with Telos, you will be able to update the hardware, too. This includes a:
- Higher-class sensor.
- More powerful objective lens (available for the XQ / XQ LRF models and is tied to a sensor upgrade).
- Laser rangefinder for your non-LRF monocular.
Hunter's review
Producing a regular device, especially if it is a brand-new concept, is a complex task. But making one to be truly future proof is a whole new level of complexity. What is the hardest part of creating a device like Telos?
Telos is our first device offering an Upgradeability service. From the development stage, we needed to make it upgradeable. For example, we had to ensure that certain connections are easy to change and do not take too much time. We had to make most of the parts available for upgrades.
Creating clarity of the entire process was fundamental because no one has ever done this before. Even in the global market for electronics, there are very few manufacturers willing to offer such a service. We are going on path international companies have not even put a single foot on.
We want this journey to be as smooth and straightforward as possible. There are a few simple steps the customer needs to take to apply for the Upgradeability service. First, you can do your homework by checking the information about the possible upgrade types on Pulsar website.
Whenever you decide it is time to upgrade your Telos, you should contact your local Pulsar dealer or distributor. They will provide you with a quote for the selected upgrade. If it satisfies you, simply hand your device to the dealer / distributor. They will send it to us, and Pulsar engineers will complete the upgrade. The upgraded Telos will be sent back to the dealer / distributor in your country, and they will return the monocular to you in the agreed period.
Let us talk about timing in a little more detail.
Our goal is to upgrade every device within 30 days from when it is handled to the dealer or distributor until it is returned to the user. There might be cases where it takes a little longer, but in general it should not ever last longer than a month. Of course, these terms are for the European Union because that is where we are launching first.
You can buy a Telos monocular, and if you need more functionality or improvements, your local distributor will send it to us for an upgrade with better parts before returning it to you.
Sergejus Kochanenko
What if I want an upgrade, but I am not sure what I need? Where can I get help?
We thought about this, too. A detailed section dedicated to the most important questions regarding the Upgradeability process, recommended retail prices and the possibility to evaluate the changes each upgrade brings can be found on Pulsar website.
However, Pulsar distributors and dealers are fully equipped to assist you. They can also provide you with the necessary information and suggestions regarding the upgrade possibilities and the benefits it brings.
Now that the Upgradeability service goes live, how does it feel?
We have spent a great amount of time perfecting the whole flow of things to make upgrades easy and straightforward. The process is completely new for us, so, we hope for a smooth start and greatly value all the customers who will place the upgrade orders. This is a truly conscious choice.
Before purchasing any night or thermal vision device, please make sure you adhere to the local legislation and only use it when it is allowed. Our ambassadors come from various countries and travel a lot, which allows them to test different devices. We do not encourage or support the illegal use of our devices in any events. If you wish to learn more about export and sales restriction policy, please visit the following link: Export and Sales Restriction Policy.