I can see a ghost image / residual artefacts of the previous image. What is wrong?
You are using the manual calibration mode without closing the lens cover.
Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
Multispectral Devices Common Questions
What does “DUO” mean in the name of the riflescope?
Can I use the digital channel in the nighttime?
Can I use an IR illuminator with the digital channel of the Thermion DUO?
Why is it necessary to zero in the riflescope twice?
Can I add a laser rangefinder to my riflescope?
Why has the image on the digital channel turned black and white?
Can I roll back to a previous firmware version on my device?
What is the recommended torque setting for mounting rings when installing the Thermion DUO?
My riflescope won’t hold zero. What should I do?
I hear a clicking sound during calibration. Can I disable it?
Why is image calibration necessary for a thermal imager?
Can I fix dead pixels in the digital channel of my device?
Can I power my riflescope using a 12V car adapter?
Can I replace the internal battery in my device myself?
Why does my image freeze from time to time? Is it a defect?
What should I do about defective pixels on my thermal imaging device screen?
Does the riflescope support remote control?
Are my zeroing profiles saved when I update my riflescope’s firmware?
Why is the reticle off-center after zeroing?
Will the riflescope save my zeroing profiles if it’s powered down for an extended period?
Why is my image blurry when using digital zoom? Is it a defect?
Can I use my Pulsar riflescope on a SCAR 17s rifle, which is known for its recoil?
Is it safe to use my Thermion DUO on an air/pellet gun?
Do I need permission to travel with my thermal riflescope to another country?
Why do I see a ghost image or residual artifacts from the previous image?
Why does a semi-circular flare appear at the bottom of the thermal image after a shot?
What is the User Mode for?
What is the difference between the Merger DUO NXP and the Merger LRF?
What are the warranty terms for the Merger DUO?
Why is my image blurry or out of focus?
I hear a clicking sound during calibration. Can I disable it?
Why is image calibration necessary for a thermal imager?
How do I change color modes on my Merger DUO NXP?
What should I do if my Merger DUO NXP won’t turn on?
Why does my image freeze from time to time? Is it a defect?
How do I activate Picture-in-Picture (PiP) Mode on my Merger DUO?
What should I do if the menu button isn’t responding?
Is my Merger DUO equipped with a laser rangefinder?
What type of battery does the Merger DUO use?
What should I do about defective pixels on my thermal imaging device screen?
What material is the housing of the Merger DUO NXP made from?
Is it possible to use the Merger DUO NXP with a tripod?
How do I register my Merger DUO NXP?
Still have a question?
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