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Why does my image freeze from time to time? Is this a defect?

Quick answer
Image freezing during calibration is normal. Use automatic mode for seamless performance, or switch to manual mode if you prefer to calibrate based on image quality.

Image freezing is not a defect—it occurs during the calibration process, which is necessary for maintaining optimal image quality.

Understanding calibration modes:

  1. Automatic mode (default):
    • The software automatically determines when calibration is needed.
    • Recommended for consistent performance without manual intervention.
  2. Manual mode:
    • You can switch to manual calibration in the “Main Menu” > “Calibration Mode.”
    • Important: Close the lens cover before performing manual calibration to ensure accuracy.

Recommendation:

For convenience and optimal performance, we suggest keeping calibration in automatic mode.

Learn more:
Refer to your device’s user manual for further details on calibration settings.

Thermal Imaging Scopes Common Questions
What are the differences between the Telos LRF and the Helion 2 XP50 Pro?
What is the minimum focusing distance of the Telos XP50?
Is it possible to remove the laser rangefinder from the Telos XP50 LRF?
What type of sensor is used in the Telos LRF XP50?
Why is the Telos upgradeable? What does it mean?
Can I buy electronic components to upgrade my device myself?
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
How can I activate zoom?
Can the Telos be used with a tripod?
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My Telos LRF is not measuring distance correctly.
What battery does the Telos LRF use, and how can I charge it?
How do I register my Telos LRF?
What is the warranty period for the device?
Is the Telos LRF designed for left-handed use?
I can hear a clicking sound during calibration. Can I turn it off?
Can the Image Detail Boost function be used for a long time? Will it damage the device?
Can I change the magnification in the monocular to 1x?
How can I activate zoom?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
What is the User Mode for?
Why do I see defective pixels or pixel clusters on my thermal imaging device?
What are the differences between the Telos XP50 and Telos XQ35?
Can the Telos LRF XQ35 be used with a tripod?
Is the Telos LRF designed for left-handed use?
I can hear a clicking sound during calibration. Can I turn it off?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
Why do I see defective pixels or pixel clusters on my thermal imaging device?
My Telos LRF is not measuring distance correctly.
What battery does the Telos LRF use, and how can I charge it?
How do I register my Telos LRF?
What is the warranty period for the device?
What is the minimum focusing distance of the Telos XQ35?
Can the laser rangefinder be removed from the Telos LRF XQ35?
What type of sensor does the Telos XQ35 use?
Why is the Telos upgradeable? What does it mean?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
Why is image calibration necessary?
Can I buy electronic components to upgrade my device myself?
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
Can I change the magnification in the monocular to 1x?
Why does my image freeze from time to time? Is this a defect?
My image is blurry or out of focus.
How can I activate zoom?
Can the Telos LRF XG50 be used with a tripod?
What is the warranty period for the device?
What is the User Mode for?
What are the differences between the Telos XP50 and Telos XG50?
Why do I see defective pixels or pixel clusters on my thermal imaging device?
My Telos LRF is not measuring distance correctly.
Is the Telos LRF designed for left-handed use?
I can hear a clicking sound during calibration. Can I turn it off?
What is the minimum focusing distance of the Telos XG50?
Is it possible to remove the laser rangefinder from the Telos LRF XG?
What battery does the Telos LRF use, and how can I charge it?
How do I register my Telos LRF?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
Why is image calibration necessary?
What type of sensor does the Telos XG50 use?
Why is the Telos upgradeable? What does it mean?
Can I buy electronic components to upgrade my device myself?
Can I change the magnification in the monocular to 1x?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
Why does my image freeze from time to time? Is this a defect?
My image is blurry or out of focus.
What is the User Mode for?
What are the differences between the Helion 2 and the Helion 2 XP Pro?
Can I use replaceable Helion lenses with the Helion 2 XP50 Pro?
What type of sensor is used in Helion devices?
Can a Helion device be mounted on a rifle or used as a front attachment?
Can the Image Detail Boost function be used for a long time? Will it damage the device?
Why won’t my device calibrate automatically, leaving a ghost image after auto calibration?
My image freezes from time to time. Is this a defect?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
Why is there no heat signature visible on the display, only a uniform background?
Can I measure the temperature of hot objects using Helion?
Can I charge my Helion using a car lighter?
Are Helion devices adapted for left-hand use?
Do I need permission to travel with my thermal imager to other countries?
Can I add a reticle to the Helion?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
Can I use replaceable Helion lenses with the Helion 2 Series?
My image is blurry or out of focus.
My image freezes from time to time. Is this a defect?
Why is image calibration necessary?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
What type of sensor is used in Helion devices?
Can a Helion device be mounted on a rifle or used as a front attachment?
Can the Image Detail Boost function be used for a long time? Will it damage the device?
The calibration sound in Helion 2 seems louder than in Helion. Can it be made quieter?
Why won’t my device calibrate automatically, leaving a ghost image after auto calibration?
Can I measure the temperature of hot objects using Helion?
Why is there no heat signature visible on the display, only a uniform background?
Can I charge my Helion using a car lighter?
Are Helion devices adapted for left-hand use?
Can I add a reticle to the Helion?
Can I restore a previous firmware version on your devices?
What are the differences between the Axion XQ30 Pro and Axion XM30F?
Why does the Axion XQ30 Pro have a lower detection range compared to the Axion 2 XQ35 Pro?
Can the Axion 2 XQ35 be equipped with a rangefinder?
Can I change the lens to one with 1x magnification?
Does the unit feature Image Boost?
How do I switch between color modes?
Does the Axion XQ30 Pro have a laser rangefinder?
My image is blurry or out of focus.
How do I update the firmware in my Axion?
Can I restore a previous firmware version on your devices?
My image freezes from time to time. Is this a defect?
How do I switch between color palettes?
Can the Axion LRF XQ be mounted on a rifle?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
Why is image calibration necessary?
Why do I see defective pixels or pixel clusters on my thermal imaging device?
What is the User Mode for?
My image freezes from time to time. Is this a defect?
My image is blurry or out of focus.
Can I use the Axion monocular with eyeglasses?
How do I switch between color palettes?
How do I switch to the "White Hot" color palette?
My image freezes from time to time. Is this a defect?
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I can hear a clicking sound during calibration. Can I turn it off?
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My image is blurry or out of focus.
My image freezes from time to time. Is this a defect?
Why is image calibration necessary?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
How can I comfortably use the Axion Key with eyeglasses?
Can the Axion Key be mounted on a rifle?
How do I switch between color modes?
Why does my Axion Key show a driver compatibility error when updating the firmware?
Can the Axion be mounted on a rifle?
I can see a ghost image / residual artifacts of the previous image. What is wrong?
Can I use the Axion monocular with eyeglasses?
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How do I update the firmware on my Axion Key?
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Can I charge the device battery using a power bank?
I can hear a clicking sound during calibration. Can I turn it off?
Why is image calibration necessary?
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
How do I update the firmware on my Axion?
How can I check the battery charge percentage without turning on the device?
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