My image is blurry or out of focus.
Please make sure you have made the following adjustments:
Adjust the diopter adjustment on the eyepiece to clearly see the icons on the display and in the status bar.
Adjust the lens focus to see the object of observation clearly. Please note that re-focusing may be required as the distance to the object changes.
Do the image calibration – either in manual mode (with lens cover closed) or in automatic mode.
Select the most suitable amplification level – “Normal”, “High” or “Ultra” depending on the specific observation conditions.
Go through the different color palletes.
Manually adjust display contrast and brightness. We recommend keeping those two values at similar levels. A huge difference between them badly affects the image quality.
Check smoothing filter. If needed turn it on or off.
Thermal Imaging Scopes Common Questions
What is the difference between Telos LRF and Helion 2 XP Pro?
What is the min. focusing distance of the Telos XP50?
Is it possible to remove the laser rangefinder from the Telos XP50 LRF?
What sensor type is used in Telos LRF XP50?
Why is the Telos upgradeable? What does it mean?
Can I buy electronic components to upgrade the device by myself?
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
I can see a ghost image / residual artefact of the previous image. What is wrong?
My Telos LRF is not measuring distance correctly.
How can I activate zoom?
What battery is used in the Telos LRF? How can I charge the battery?
Is it possible to use the Telos with a tripod?
How do I register my Telos LRF?
What is the warranty period for the device?
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device.
Is the Telos LRF adapted for left hand use?
I can hear a clicking sound during calibration. Can I turn it off?
What is the User Mode for?
Can the Image Detail Boost function work for a long time? Does it damage the device?
Сan I change the magnification in the monocular to 1x?
My image freezes from time to time. Is this a defect?
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
What are the differences between Telos XP50 and Telos XQ35?
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
How can I activate zoom?
What battery is used in the Telos LRF? How can I charge the battery?
Is it possible to install the Telos LRF XQ35 on a tripod?
My Telos LRF is not measuring distance correctly.
How do I register my Telos LRF?
What is the warranty period for the device?
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device
Is the Telos LRF adapted for left hand use?
Why do I need to calibrate the image?
I can hear a clicking sound during calibration. Can I turn it off?
I can see a ghost image / residual artefact of the previous image. What is wrong?
What is the min. focusing distance of the Telos XQ35?
Is it possible to remove the laser rangefinder from the Telos XQ35 LRF?
What sensor type does Telos XQ35 use?
Why is the Telos upgradeable? What does it mean?
Can I buy electronic components to upgrade the device by myself?
Will interchangeable lenses be available for Pulsar Telos XP50 thermal imaging devices?
Сan I change the magnification in the monocular to 1x?
My image freezes from time to time. Is this a defect?
My image is blurry or out of focus.
What is the User Mode for?
What are the differences between Telos XP50 and Telos XG50?
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
How can I activate zoom?
What battery is used in the Telos LRF? How can I charge the battery?
Is it possible to install the Telos LRF XG50 on a tripod?
How do I register my Telos LRF?
What is the warranty period for the device?
My Telos LRF is not measuring distance correctly.
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device.
Is the Telos LRF adapted for left hand use?
Why do I need to calibrate the image?
I can hear a clicking sound during calibration. Can I turn it off?
What is the min. focusing distance of the Telos XG50?
Is it possible to remove the laser rangefinder from the Telos XG LRF?
What sensor type does Telos XG50 use?
Why is the Telos upgradeable? What does it mean?
Can I buy electronic components to upgrade the device by myself?
Сan I change the magnification in the monocular to 1x?
My image freezes from time to time. Is this a defect?
I can see a ghost image / residual artefact of the previous image. What is wrong?
My image is blurry or out of focus.
What is the User Mode for?
What is the difference between Helion 2 and Helion 2 XP Pro?
My image freezes from time to time. Is this a defect?
I can see a ghost image / residual artefacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device.
Can I use replaceable Helion lenses with the Helion 2 XP50 Pro?
What sensor type is used in Helion devices?
Is it possible to mount a Helion device on a rifle or use it as a front attachment?
Can the Image Detail Boost function work for a long time? Does it damage the device?
There is no image of a heat signature on the display. I can only see a uniform background. What is wrong?
Device will not calibrate automatically - ghost image remains after auto calibration.
Сan I measure the temperature of hot objects using Helion?
Can I charge my Helion using the car lighter?
Are Helion devices adapted for left hand use?
Do I need a permission to travel with my thermal imager to other countries?
Is it possible to add a reticle for the Helion?
My image is blurry or out of focus.
My image freezes from time to time. Is this a defect?
I can see a ghost image / residual artefacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
Why do I need to calibrate the image?
Can I use replaceable Helion lenses with the Helion 2 series?
What sensor type is used in Helion devices?
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device.
Is it possible to mount a Helion device on a rifle or use it as a front attachment?
Can the Image Detail Boost function work for a long time? Does it damage the device?
Calibration sound in Helion 2 seems louder than in Helion. Is it possible to make it quieter?
There is no image of a heat signature on the display. I can only see a uniform background. What is wrong?
Device will not calibrate automatically - ghost image remains after auto calibration.
Сan I measure the temperature of hot objects using Helion?
Can I charge my Helion using the car lighter?
Are Helion devices adapted for left hand use?
Is it possible to add a reticle for the Helion?
Can I restore a previous firmware version in your devices?
Why does the Axion XQ30 Pro have a lower detection range compared to the Axion 2 XQ35 Pro?
Is the Axion XQ30 Pro equipped with a laser rangefinder?
Is it possible to equip the AXION 2 XQ35 with a rangefinder?
It is possible to change the lens to a lens with 1x magnification?
What is the difference between the Axion XQ30 Pro and Axion XM30F?
Does the unit feature Image Boost?
My image is blurry or out of focus.
How do I switch the color modes?
How do I update the firmware in my AXION?
Can I restore a previous firmware version in your devices?
My image freezes from time to time. Is this a defect?
Why do I need to calibrate the image?
How do I switch color palettes?
Is it possible to mount an Axion XQ LRF on a rifle?
I can see a ghost image / residual artefacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
What is the User Mode for?
My image freezes from time to time. Is this a defect?
My image is blurry or out of focus.
My image freezes from time to time. Is this a defect?
Why do I need to calibrate the image?
Can I use AXION with eye glasses?
How do I switch color palettes?
How do I switch to "White Hot" color palette?
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
AXION XQ LRF does not feature WiFi. How do I update the firmware?
My AXION XQ LRF is not measuring distance correctly.
Does the rangefinder use a safe laser?
My image is blurry or out of focus.
My image freezes from time to time. Is this a defect?
I can see a ghost image / residual artefacts of the previous image. What is wrong?
I can hear a clicking sound during calibration. Can I turn it off?
Why do I need to calibrate the image?
How to use comfortably the AXION Key with eye glasses?
There are flickering pixels (or pixel clusters) on the screen of my thermal imaging device.
According to the specifications, AXION KEY XM30 and AXION XM30 feature the same field of view but the base magnification is different. Is this correct?
I do not see the charge percentage in my AXION Key.
Is it possible to mount an Axion Key on a rifle?
How do I switch color modes?
How do I update the firmware version for my AXION Key?
I am trying to update the firmware for my AXION Key but the system says the driver is not compatible.
How can you tell if the battery is fully charged when using the wall charger?
Is it possible to mount an AXION device on a rifle?
I can see a ghost image / residual artefacts of the previous image. What is wrong?
Why do I need to calibrate the image?
Can I use AXION with eye glasses?
How do I check the charge percentage of the battery without having to turn the device on?
My image is blurry or out of focus.
There are defective pixels (or pixel clusters) on the screen of my thermal imaging device.
How do I update firmware version for my AXION?
Is it possible to add a rangefinder to the AXION XQ38?
Can the device battery be charged using a power bank?
My image is blurry or out of focus.
I can hear a clicking sound during calibration. Can I turn it off?
Why do I need to calibrate the image?
Can I use replaceable Helion lenses with the Helion 2 XP50 Pro?
Still have a question?
Feel free to get in touch