Should I include the charger, battery, or other accessories when shipping my Telos device for an upgrade?
Quick answer
No, do not include accessories or the battery. Ship the Telos device in a carry case (if possible) and ensure the battery is removed.
No, you should not include the charger, battery, or other accessories when shipping your Telos device for an upgrade. However, please place the device inside a carry case (if available) to ensure it remains safe during transport. Additionally, make sure to remove the battery from the device before shipping.
Upgrade Portal Common Questions
What is the Telos Upgrade Program?
What parts of the Telos device can be upgraded?
Which Telos device models are eligible for an upgrade?
Is it possible to downgrade my Telos model at any time?
Who is eligible to participate in the Telos Upgrade Program?
Does upgrading my Telos device extend its overall warranty?
When will I receive the invoice for my Telos device upgrade?
What happens to the parts replaced during my Telos upgrade?
Will my personal information be removed from the device during the upgrade?
How long will it take to upgrade my Telos device?
How do I send my Telos device for an upgrade?
What should I do if I have questions that aren’t covered here?
How does the Telos Upgrade process work?
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