How can I verify that my Pulsar Vision product is authentic?
Quick answer
Buy from authorized dealers to ensure authenticity, or contact [email protected] with your serial number for verification.
The best way to ensure you’re purchasing a genuine Pulsar Vision product is by buying from our official distributors and authorized dealers. You can find the full list of authorized dealers here.
If you have any concerns, please send the serial number of your device to [email protected]. Our team will verify the authenticity of your product.
The serial number is a 7- to 9-digit number located on your device’s housing. Alternatively, you can find it in the main menu under “Device information.”
Warranty and repair Common Questions
What are the warranty conditions for Pulsar Vision products?
Is the warranty on my Pulsar Vision device transferrable?
Do I need to register my Pulsar Vision device to activate the warranty?
I lost my warranty card or it wasn’t filled in by the seller. Do I still have a valid warranty?
Do Pulsar Vision products come with an international warranty?
Does the warranty period get extended while my device is being repaired?
How do I send my Pulsar Vision device for repair?
Can I send my Pulsar Vision device directly to you for repairs?
How do I submit a return authorization request?
How can I find out the cost of a Pulsar Vision device repair?The repair cost for your Pulsar Vision device can only be determined after our team inspects the device to assess which parts need repair or replacement. For detailed information about repair costs, please contact your national distributor directly.
How long does a Pulsar Vision device repair take?
Where can I buy spare parts for my Pulsar Vision device?
Can I repair my Pulsar Vision device myself? Can you provide technical drawings or electronic components?
What are the shipping requirements for sending my Pulsar Vision device in for repair?
Can the external appearance of my Pulsar Vision device be restored?
Will I be notified once my device repair is complete?
Can I upgrade my old Pulsar Vision device to a newer model?
How long is repair service available for Pulsar Vision products?
Still have a question?
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