Warranty Service

The package content of Pulsar® optoelectronic devices includes a warranty card. The warranty card confirms that the Pulsar® product you purchased was supplied without defects and is fully operational. It guarantees the repair of manufacturer defects during the warranty period provided if the item has been used following the user manual. The Manufacturer warrants its products against defects in materials and workmanship for three years from the initial purchase or the manufacturing date if there is no receipt to prove the purchase. To avoid any problems, we recommend becoming familiar with the device’s user manual. 

The warranty does not cover any external damage to the device, its casing, or the movements of adjustable parts (i.e., smooth or rough movement). The manufacturer has the right to render the warranty null and void in the following cases: 

  • if the device has been modified or tampered with, 
  • if the device has been dropped or has marks of mechanical or chemical damage, 
  • if the device has been tampered with by unauthorized repair, 
  • if the device has been damaged as a result of fire or natural disasters, 
  • if the device has been damaged as a result of liquids or other substances getting inside, 
  • if the serial number of the device has been modified, rubbed off, removed, illegible, or programmatically deleted (for devices with unique serial numbers). 

If you want to activate the warranty repair service, please get in touch with the distributor where the device was purchased or the national distributor of Pulsar® in your country. 

Any product returned under warranty should be packaged in a sturdy, outside shipping carton to prevent damage in transit. 

In addition, it must be accompanied with the following items: 

  1. Write a detailed problem description and indicate the error conditions.
  2. A copy of the original receipt showing when and where the product was purchased.
  3. Return Shipping Information, including the return address and contact person.
  4. The seller filled in the warranty card.

Don’t hesitate to contact our service centre with any questions at e-mail: support@pulsar-vision.com. 

Please note: 

The company provides repair service for products on the market for five years from the day of sale or, if it’s impossible to define, from the date of production. During this period, the manufacturer provides both warranty and non-warranty service for your product. The warranty period for rechargeable batteries/units (including those included in the package) is one year.