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Why won’t my device connect to my phone?

Quick answer
Check the latest connection guide for iOS or Android, update the app, enable WiFi and GPS, switch to 2.4 GHz WiFi, and restart your devices. Try turning on Flight Mode before connecting.

If your device won’t connect to your phone, follow these troubleshooting steps:

  1. Check the connection guides:
  2. Ensure you are using the latest app version:
  3. Verify WiFi settings:
    • Turn on WiFi on your Pulsar device.
    • Switch the device’s WiFi bandwidth to 2.4 GHz instead of 5 GHz, if applicable.
  4. Enable GPS (Location) services:
    • Ensure GPS is turned on in your mobile device settings.
  5. Restart devices:
    • Turn off and then on your Pulsar device and phone before attempting to reconnect.
  6. Use Flight Mode:
    • Activate Flight Mode on your phone before establishing the connection.
Applications Common Questions
Stream Vision & Stream Vision 2 Compatibility
Why won’t my Pulsar device connect to my phone?
My phone is asking for a password or will not accept the password.
Why does my phone show "Weak signal" or "No internet connection" when connecting to my Pulsar device?
Why can’t I download videos from the app to my phone?
Why is my file download taking too long or getting interrupted?
Why can’t I share my videos via WhatsApp or Facebook?
Why won’t my phone stay connected to my Pulsar device?
Why is there no sound when playing recorded videos in Stream Vision?
Why do I need to turn on Location (GPS) on my phone to connect to my device?
Does the app support motion detection?
My Pulsar device was stolen. Can you track it using GPS or its IP address when connected via Stream Vision?
How to install Stream Vision on my phone/tablet?
Can I install Stream Vision on my PC or Mac?
How do I watch videos vertically?
How do I switch from "Guest mode" to "Owner mode"?
Can I connect my Pulsar device to two mobile devices at the same time?
Can I use Stream Vision to connect devices from other manufacturers?
How do I connect my Pulsar device to my smartphone?
How do I update the firmware on my Pulsar device?
Why does an error occur while downloading a firmware update?
How can I check if a firmware update is available for my device?
Is Stream Vision compatible with all Android smartphones?
Can I stream video by connecting my Pulsar device to a PC?
Why does the Stream Vision 2 app close when launching on my Android device?
My iPhone based on iOS16 / iOS17 will not connect to Stream Vision 2.
How can I change the default app or location for sharing files?
Why does my phone show "Weak signal" or "No internet connection" when connecting to my Pulsar device?
Why won’t my phone stay connected to my Pulsar device?
Why is my phone asking for a password or not accepting the password when connecting to my Pulsar device?
Why can’t I download videos from the app to my phone?
Why can’t I share my videos via WhatsApp or Facebook?
Can I share multiple files simultaneously from the app?
How can I change the default app for sharing files?
Why can’t I play video files saved to my Android phone’s gallery?
Why do I need to turn on Location (GPS) on my phone to connect to my device?
Does the app support motion detection?
My Pulsar device was stolen. Can you track it using GPS or its IP address when connected via Stream Vision 2?
Why won’t the app accept the verification code when setting up a Pulsar Cloud account?
What's new in Stream Vision 2 version 1.3.0, and how do I use the new features?
How can I check if Stream Vision 2 is compatible with my device?
My device works with Stream Vision. Will it work with Stream Vision 2?
How to install Stream Vision on my phone?
Can I use the app on a tablet?
What are the main features of the Stream Vision 2 app?
Why can’t I install the Stream Vision 2 app from the Google Play Store?
Is Stream Vision 2 available for PC or Mac?
How do I connect my Pulsar device to my smartphone?
Does the app support vertical (portrait) mode?
How do I switch from "Guest mode" to "Owner mode"?
Can I connect my Pulsar device to two mobile devices at the same time?
Is there a cost to use Cloud storage?
Is the ballistic calculator available in the app?
How do I update the firmware on my Pulsar device using Stream Vision 2?
What should I do if an error occurs while downloading a firmware update?
How can I check if a firmware update is available for my device?
How can I register on the Cloud?
How can I change the default app or location for sharing files?
Can I stream video by connecting my Pulsar device to a PC?
Is there a phone number length limit when registering in the Cloud?
Where can I download the Stream Vision Ballistics app?
Where can I find detailed instructions for the Stream Vision Ballistics app?
How do I pair the app with my riflescope?
Why won’t my Samsung S20/S21/S22/S23 Ultra connect to Stream Vision Ballistics?
Will the Stream Vision Ballistics app connect to my Thermion 2?
Why doesn’t my Trail 2 LRF work with the Stream Vision Ballistics App?
What should I do if the ammo I use is not listed in the app?
Can I change the marker on my riflescope to a straight horizontal line instead of a cross?
Why does my riflescope (without LRF) show incorrect SPOA readings?
Why is my file download taking too long or getting interrupted?
After updating my Pulsar Thermion 2 XP50 LRF Pro to firmware 3.1, the laser rangefinder only works in Scan mode. Why doesn’t the single measurement mode give results anymore?
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