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Why won’t my device connect to my phone?

Quick answer
Check the latest connection guide for iOS or Android, update the app, enable WiFi and GPS, switch to 2.4 GHz WiFi, and restart your devices. Try turning on Flight Mode before connecting.

If your device won’t connect to your phone, follow these troubleshooting steps:

  1. Check the connection guides:
  2. Ensure you are using the latest app version:
  3. Verify WiFi settings:
    • Turn on WiFi on your Pulsar device.
    • Switch the device’s WiFi bandwidth to 2.4 GHz instead of 5 GHz, if applicable.
  4. Enable GPS (Location) services:
    • Ensure GPS is turned on in your mobile device settings.
  5. Restart devices:
    • Turn off and then on your Pulsar device and phone before attempting to reconnect.
  6. Use Flight Mode:
    • Activate Flight Mode on your phone before establishing the connection.
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